Personal & Competent: Phone Support and Consultation at AQUARIUS pro life

At AQUARIUS pro life, customer satisfaction is our top priority. We know that topics like water purification, detoxification, and the use of special minerals can raise many questions. That’s why we don’t leave you alone with your order. Our goal is not only to deliver high-quality products, but also to provide you with the best possible service.

Why we value personal support

In an increasingly digital world, we appreciate direct communication. Our team of experts is here to clear up any uncertainties and give you confidence in using our products. Whether you have questions about an ongoing order or need technical details about our water filters – we take the time to address your concerns.

What kind of consultation can we offer you?

Due to strict legal regulations (such as the Health Claims Regulation), there are clear limits to our advisory services:

Technical assistance: We support you with questions about the activation of CDSplus, the dosage of MMS Classic, or the installation of our drinking water filters.
Order process: We help you with questions about payment methods, shipping status, or returns.
Legal notice: Please understand that we are not permitted to provide medical advice. We advise exclusively within the scope of legally permitted areas of application.

How to reach us

You have the following option to get in touch with us and find the right solution for you:

1. Phone support

Since we distribute our products worldwide and offer our shop in 11 languages, a centralised phone customer service is unfortunately not feasible for us. The linguistic diversity of our customers and the different time zones make it simply impossible to be reachable everywhere at once – without compromising on quality.

2. Email & Contact Form (24/7)

It is often easier to put questions in writing, especially when it comes to order details. We aim to respond within 24 hours (on working days).

General service: service@aquarius-prolife.com.
Shipping enquiries: versand@aquarius-prolife.com.
Contact form: Use our contact form directly on the website for quick routing of your enquiry.

Also use our Help Centre (FAQ)

Many questions about the use, storage, or shelf life of our products have already been answered in detail in our Help section and in the Blog. Taking a look at these resources will often save you the wait on the phone.

Conclusion

We believe that well-considered written support often delivers even more than a brief phone call: your enquiry is documented, you can refer back to it at any time, and our team has the opportunity to take the time needed to truly help you.

We at AQUARIUS pro life are more than just an online shop. We are “pro life” – your partner for a healthy life. Don’t hesitate to contact us. Thank you for your understanding – we always give our best for you!