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Shipping information
Depending on the contents of your shopping basket, the total weight of your shipment and the destination country, you will sometimes be offered DPD as a shipping service provider in addition to DHL. This happens automatically. DHL shipments to non-EU countries are now always sent with the more reliable but slightly more expensive DHL International Parcel.
We ship from Germany and deliver worldwide, as long as the address is deliverable for postal and parcel services. There must be no restrictions for the country or region. You can find currently possible delivery countries in the delivery country selector at the top right of our website next to the flags for the language selection. The product prices and shipping costs can only be displayed correctly when the correct delivery country has been selected.
The delivery address must be able to be found in Google Maps. The recipient's name must be on the doorbell, doorplate and letterbox. Additional costs for customs duties and taxes are borne by the customer (e.g. Switzerland, Norway, Lichtenstein).
Important: Please check the delivery address in the order confirmation email immediately! A fully written first and last name as well as a house number are mandatory. A second shipment caused by you would unfortunately be subject to a charge!
Delivery times
Orders that are received by 11:30 a.m. (CET) on working days and whose payment transactions have been successfully completed will be shipped on the same day. You will receive the tracking link by email from 16:45 (CET) on the day of dispatch. Please check the status of your shipment regularly.
Unless otherwise stated in the item description, the goods will be delivered within the delivery periods shown below after order confirmation. Please note that we do not ship or deliver on Saturdays, Sundays and public holidays.
| Delivery time | Delivery region |
| 1-2 days | Germany (also to Packstations) |
| 2-3 days | Austria |
| 2-7 days | Switzerland (plus customs clearance times!) |
| 3-7 days | EU |
| 7-14 days | All other European non-EU countries |
| 14-60 days | Rest of the world (plus customs clearance times!) |
Shipping costs
All prices are in euros and include the statutory VAT of the respective country of delivery.
| Country | DHL | DPD | Free shipping from |
| Germany | 7,90 | 5,90 | 79,00 |
| EU | |||
| Belgium | 14,90 | 9,90 | 199,00 |
| Bulgaria | 16,90 | - | 269,00 |
| Denmark | 15,90 | 12,90 | 269,00 |
| Estonia | 16,90 | 23,90 | - |
| Finland | 16,90 | 24,90 | - |
| France | 14,90 | 11,90 | 199,00 |
| Greece | 16,90 | - | 269,00 |
| Ireland | 16,90 | 20,90 | 269,00 |
| Italy | 13,90 | 16,90 | 199,00 |
| Croatia | 18,90 | 25,90 | - |
| Latvia | 15,90 | 23,90 | 269,00 |
| Lithuania | 16,90 | 23,90 | - |
| Luxembourg | 14,90 | 11,90 | 199,00 |
| Malta | 15,90 | - | 269,00 |
| Netherlands | 14,90 | 9,90 | 199,00 |
| Austria | 14,90 | 9,90 | 199,00 |
| Poland | 14,90 | 17,90 | 269,00 |
| Portugal | 14,90 | 20,90 | 269,00 |
| Romania | 16,90 | - | 269,00 |
| Sweden | 15,90 | 20,90 | 269,00 |
| Slovakia | 14,90 | 16,90 | 269,00 |
| Slovenia | 15,90 | 17,90 | 269,00 |
| Spain | 13,90 | 19,90 | 269,00 |
| Czech Republic | 14,90 | 12,90 | 269,00 |
| Hungary | 16,90 | 16,90 | 269,00 |
| Cyprus | - | - | - |
| Europe (Non-EU) | |||
| Switzerland | 22,90 | 14,90 | 269,00 |
| United Kingdom | 12,90 | - | 269,00 |
| Liechtenstein | 17,90 | 13,90 | 269,00 |
| Other Non-EU-countries (Albania, Bosnia Herzegovina, Faeroe Islands, Gibraltar, Iceland, Macedonia, Monaco, Montenegro, Norway, Russia, Serbia, Turkey, Belarus) | 19,90 | - | - |
| World | |||
| Africa | 34,90 | - | - |
| Asia | 39,90 | - | - |
| North-America (USA, Canada, New-Zealand) | 42,90 | - | - |
| Ozeania | 39,90 | - | - |
| South-America | 42,90 | - | - |
| Rest of the world | 53,90 | - | - |
Payments
Depending on the country of delivery, we offer the following online payment methods, among others:
Credit cards (MasterCard, VISA, Amex), amazonPay, Sofort, giropay, iDEAL and Bancontact.
There is also the option of prepayment/bank transfer to one of our EURO accounts in the European SEPA banking area. Please follow the instructions and only use our current bank details sent by e-mail. Do not use older bank accounts!
These accounts are fully automated and immediately allocate your payment to your order. A confirmation of the bank transfer by e-mail is no longer necessary. This means that orders placed with us by prepayment/bank transfer are almost as fast as online payment methods.