HELP every day

If you have any questions or problems, please use our contact form or send an email. We are available 7 days a week and can answer you by email (no telephone support!).

Problems with the order / payment options?

Emergency order by email
Please first clear the cache of your browser and exit all unnecessary programs / apps and restart your device. Then please try to order again. If you have a problem with the online payment functions, you can always choose VORKASSE / BANKWIRE as an alternative. This payment method always works.

If the problems persist, you can always order by email. Please give us the following data:
- the number of articles
- the articles and if necessary the bottle size
- Your complete delivery address.

We then create the order for you manually and send you an order confirmation. Let us know when you have transferred and we will ship immediately.

Login / Customer account

Email address wrong
Your email address is not spelled correctly. So you will not get any confirmation or other emails for your order. Then please contact us immediately! However, we can deliver paid orders.

Email mailbox full
Your email account is full. You can write us something, but our answers never come to you. You think we do not answer, our messages are always rejected by your email server. Send yourself an email and test if this arrives in the inbox. Empty your mailbox if necessary.

Spam filter
Our emails end up with you in the SPAM folder. Please check your e-mail-box AND your SPAM-folder. You can take our email addresses,, in your contact list. In the future you will avoid your SPAM filter blocking our messages to you.

Other problems
Close all unnecessary programs on your PC, tablet or smartphone. If necessary, restart the device and delete the browser's cache. Then it usually folds again with the order.

Social login
As an alternative to username and password, you can also log in with your existing access data at PayPal, Amazon, Facebook or Google+ and order.

Payment process

Prepayment orders
With most payment methods you can pay immediately online. Your order will be shipped the next business day. In the payment method "Prepayment" your order will be activated with the payment receipt. After approximately 30 days, unpaid orders will be automatically deleted. In case of a wrong order you do not have to do anything else.

ATTENTION: Some German banks have recently switched off SEPA transfers to other EU countries by default. Please request your bank to unblock these SEPA transfers for your account.

If a payment is not successful, you will return to the shopping cart. Then NO order was created. Then go back to the checkout and select the advance payment.


Bezahlte Aufträge werden immer morgens um 9:00 Uhr (MEZ) an unsere Versandabteilung übergeben und Paid orders will always be delivered to our dispatch department at 9:00 am (CET) and dispatched on the same or next working day. We ship with DHL and Deutsche Post for the countries D, A and CH. After the dispatch we send a dispatch tracking link by e-mail in the evening from 6:30 pm. Please check regularly the status of your shipment!

Delivery on request date
Unfortunately, we can not accept paid orders and send them at a later date. You can however create an order with the payment method "Prepayment" and pay later. So you can control your desired date (for example, after your holiday).

Shipping problems
Most delivery problems arise because the delivery address has not been filled out or not completely filled out. The name of the recipient must be correctly attached to the bell, the mailbox and the front door. The delivery address should be found in Google Maps.

Delivery to DHL-Packstations (only Germany)
We also deliver to DHL Packstations within Germany. Please provide the packing number and your postal code in the delivery address.

Delivery time
DHL delivers over 98% of shipments within Germany within 2 days. The entire delivery time depends only partly on the package services involved. Sometimes DHL / Deutsche Post transfers the consignment to a local national company. Sometimes the consignment receives a new consignment number. This can be done on the status page. Customs processing can delay the delivery time up to 4 weeks or more.


Application areas
For legal reasons, however, we can only provide information on the legal areas of application of our products. You can also find a product information sheet for download.

- Activate and use our water sterilization products only in well-ventilated rooms
- MMS CLASSIC and CDSplus consist of two components.
- Never use one component alone!
- Never swallow the activation tablets!

Further information:

> Glass bottle or plastic bottle?

> Savings campaign

> Differences between MMS CLASSIC and CDSplus

> Compatibility of the dosing set with DMSO

> Dealer conditions