Our commitment to our customers

We meet all our customers' needs with continuously improved services. Processing large amounts of data requires constantly improved processes. With new technologies and adapted processes, we are continuously reducing our response time to customer enquiries.

We always use all the latest technology available to make your shopping experience with us as secure as possible. Here are some of the measures we take:

1. Fast response time to complaints

The satisfaction of our customers is our top priority. Every complaint is recorded and reviewed by a manager. If our customers are dissatisfied, they should be able to let us know. Once the problem has been identified, we can do everything we can to solve it. Every complaint is an opportunity for us to improve!

2. Trusted Shops customer reviews

Review overview from Trusted Shops:
"Customers particularly highlight the very fast and reliable delivery. The products are perceived as high-quality, effective and reliable. The customer service team also impresses with its friendliness, competence and solution-oriented approach. The ordering and payment process is simple, straightforward and transparent. Many customers appreciate the warmth of the team. The goodwill and generosity shown in response to complaints are perceived as very positive. The price-performance ratio is considered reasonable and fair."

Please rate us too, so that other customers can get an honest assessment of what we offer.

The AQUARIUS pro life shop has received over 7,500 reviews worldwide with a rating of ‘Very good’. Thank you very much!
>> About the authenticity of customer reviews!

3. SSL encryption

SSL encryption is essential for online shops in order to secure data transmission and strengthen customer trust. It protects sensitive information such as personal data and payment details from being intercepted by hackers by establishing an encrypted connection between the customer's browser and the server. We have an SSL certificate for our entire web server. You can recognise this by the green URL bar in the browser with the green padlock symbol. This means that not only the payment process but all data traffic in our web shop is encrypted to the highest possible standard.

4. Highest quality standards

All our basic products, packaging and labels are selected in the best possible quality and according to environmental protection criteria. If you are ever dissatisfied with the quality of our products, you will receive a replacement free of charge immediately. All these and other measures are designed to help build a relationship based on mutual trust.